Returns

30-day return window

You have 30 days from delivery to return most items. If 30 days have passed, email us anyway — we would rather solve the problem than lose you.

What can be returned

• Unused items in original packaging: full refund.
• Items your pet tried and did not like: full refund, we only ask for a photo.
• Items that arrived damaged or defective: full refund or replacement, your choice.
• Not returnable: personalized items and hygiene-sensitive products once used, unless defective.

How to start a return

1. Email hello@pawmoa.com with your order number and a photo of the item.
2. We reply within one business day with instructions.
3. For orders under $40 we usually refund without asking you to ship anything back.
4. For orders over $40 we send a prepaid label when the return is due to a defect or our error.

Refund timing

Refunds are issued to the original payment method within 2 business days of approval. Your bank may take another 5–10 business days to post the credit.

Defective products and the 1-year guarantee

Every PAWMOA product carries a one-year replacement guarantee against manufacturing defects, including chew-through failures on leashes and harnesses under normal use. Normal wear and accidental damage are not covered.